At Whisky Alchemy, we take pride in delivering high-quality products and exceptional customer service to our valued patrons. We understand that situations may arise where a customer needs to initiate a return or request a refund, and to address such instances, we have implemented a transparent and hassle-free Refund and Returns Policy.
Our policy grants customers the right to return any product within 30 days of receiving it, provided it remains in its original condition and packaging. This policy applies to both online and in-store purchases. If a product is found to be faulty or damaged, we cover the cost of return shipping. However, if the return is initiated due to a change of mind or other reasons, the customer is responsible for the return shipping costs.
To initiate a return, customers can contact our dedicated customer service team via email or phone. We will require proof of purchase, such as a receipt or order confirmation, along with a brief explanation for the return. Our team will carefully assess each request and provide detailed instructions on the return process.
Upon receiving the returned product, our team will conduct a thorough inspection to ensure it adheres to our return policy criteria. If approved, customers can expect a refund in the original payment method within 7 business days. In cases where a return is not accepted, we will provide a comprehensive explanation to the customer and offer alternative solutions, such as a replacement or store credit. There is no restocking fee for returned products.
For international orders, any customs fees or taxes paid at the time of purchase will not be included in the refunded amount. We take meticulous care in presenting accurate product descriptions and images on our website. If a customer receives a product that doesn’t align with the description or images, we cover the return shipping costs and offer a full refund or replacement.
Customers experiencing post-purchase issues can contact us with proof of purchase and evidence of the fault, and our team will assess the request to provide an appropriate resolution.
At Whisky Alchemy, our commitment is to ensure a seamless shopping experience for our customers, and our Refund and Returns Policy reflects our dedication to customer satisfaction. We are devoted to addressing any concerns promptly and going above and beyond to make things right.
Whisky Alchemy
1049 Calle de Lepanto, Escondido, CA, 92025
contact@whiskyalchemy.com